kau9 Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and kau9 ("kau9", "we", "us", "our"), governing your access to and use of the kau9 online casino and sports betting platform, including all games, features, services, and promotional offers available at kau9.app and any associated domains or mobile browser interfaces.

kau9 reserves the right to amend these Terms at any time. Where a material change is made, kau9 will endeavour to provide notice via the platform. Your continued use of the kau9 platform following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for changes. The most current version of the Terms is always available on this page.

2. Eligibility

Access to and use of the kau9 platform is subject to the following eligibility requirements. You must satisfy all of the following conditions to hold a kau9 account and participate in any game, betting market, or promotional offer.

• 1.You must be at least 21 years of age. kau9 is strictly an adults-only platform. Users who are under 21 years of age are strictly prohibited from registering, depositing, or participating in any gaming activity on kau9.
• 2.You must provide accurate, truthful, and complete information during registration. Providing false information — including a false date of birth, false name, or false contact details — constitutes a material breach of these Terms and may result in immediate account suspension and forfeiture of funds.
• 3.You must be the beneficial owner of the payment method used for deposits and withdrawals. kau9 does not accept deposits or withdrawals made on behalf of another person. Deposits and withdrawals must be made from and to accounts registered in your own name.
• 4.You must not be a resident of any jurisdiction where online gambling is prohibited by law. It is your sole responsibility to determine whether your use of the kau9 platform is lawful in the jurisdiction in which you reside.
• 5.You must hold only one account on kau9. Multiple accounts per person are strictly prohibited. kau9 reserves the right to close duplicate accounts and forfeit any balances held across such accounts upon discovery.

3. Account Registration and Security

To access games, betting markets, and promotional features on kau9, you must register an account. The following terms apply to your kau9 account.

• 1.You are responsible for maintaining the confidentiality of your account login credentials, including your registered mobile number and password. kau9 will not be liable for any loss or damage arising from your failure to maintain the security of your account.
• 2.You must notify kau9 support immediately if you suspect unauthorised access to your account. kau9 support is reachable via the contact email displayed in the footer of every page of this site.
• 3.kau9 may require you to complete identity verification (KYC) before processing a withdrawal request. KYC documents may include a government-issued photo ID and proof of address. Failure to complete KYC within a reasonable time may result in the suspension of withdrawal processing.
• 4.Your kau9 account is personal to you and may not be transferred, sold, or otherwise assigned to any other person. Any attempt to transfer an account will result in immediate suspension and forfeiture of the account balance.

4. Deposits and Withdrawals

kau9 supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following terms govern all financial transactions on the platform.

• 1.The minimum deposit is ৳100. Minimum and maximum withdrawal amounts are determined by the payment method used and are displayed in the cashier section of your kau9 account dashboard. These limits are subject to change without prior notice.
• 2.All deposits must be made from payment accounts registered in your own name. Deposits received from third-party accounts will be reversed and may result in account suspension pending investigation.
• 3.Withdrawal requests are subject to verification. kau9 reserves the right to conduct identity and source-of-funds checks before approving any withdrawal. Processing times vary by payment method and are typically completed within 1-5 business days, though kau9 does not guarantee processing within any specific timeframe.
• 4.Deposits are used for wagering purposes on kau9 games and betting markets. kau9 is not a banking service, and your kau9 BDT wallet does not accrue interest. Deposits may not be used for any purpose other than wagering on kau9.
• 5.kau9 reserves the right to reverse a deposit if there is reasonable suspicion that the deposit was made as a result of fraudulent activity, unauthorised use of a payment method, or any other prohibited transaction. Any funds so reversed will not be credited to your kau9 account balance.

5. Bonuses and Promotional Offers

kau9 offers a range of bonuses and promotional offers to eligible players, including a welcome bonus, reload bonuses, free spins, and seasonal promotions. All bonuses and promotions are subject to the following terms.

• 1.All bonuses are subject to wagering requirements before the bonus amount or any winnings derived from the bonus may be withdrawn. The applicable wagering requirement for each offer is displayed alongside the offer at the time of claiming. kau9 does not conceal wagering requirements.
• 2.Welcome bonuses are available to new registered players only and may be claimed once per person, per household, and per payment method. kau9 reserves the right to determine, in its sole discretion, whether multiple accounts are being used to abuse the welcome bonus offer.
• 3.Bonuses are credited to your bonus balance and must be wagered in accordance with the stated wagering requirement before they become eligible for withdrawal. Games may contribute different percentages towards wagering requirement completion. Contribution rates per game type are displayed in the bonus terms for each offer.
• 4.kau9 reserves the right to withdraw, modify, or cancel any bonus or promotional offer at any time. Where a bonus is withdrawn or cancelled, any unwagered bonus funds will be removed from your account. Winnings generated from bonus play prior to cancellation may be retained subject to any applicable wagering requirements having been met.
• 5.Bonus abuse — including but not limited to the exploitation of software errors, the use of multiple accounts to claim the same bonus, or the use of systematic betting strategies designed to circumvent wagering requirements — will result in the immediate forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.

6. Responsible Gaming

kau9 is committed to responsible gaming. We provide tools to help players manage their gambling activity and recognise that problem gambling can have serious consequences for individuals and their families. The following responsible gaming terms apply to all kau9 accounts.

• 1.All players must be at least 21 years of age. kau9 employs age verification procedures as part of its KYC process. Any player found to be under the age of 21 will have their account immediately suspended, all winnings forfeited, and deposits returned in accordance with applicable policies.
• 2.Players may set daily, weekly, or monthly deposit limits directly within their kau9 account dashboard. Once a deposit limit is set, it takes effect immediately. Requests to increase a deposit limit are subject to a cooling-off period before the increase takes effect, to allow for considered decision-making.
• 3.Self-exclusion options are available to any player who wishes to take a break from gambling. Players may request a temporary or permanent self-exclusion by contacting kau9 support. During a self-exclusion period, the player's account will be suspended and no marketing communications will be sent.
• 4.If you are concerned that your gambling is becoming a problem, we encourage you to contact kau9 support immediately. Our support team can assist with setting limits, activating self-exclusion, and providing guidance on further help. You may also visit the kau9 Responsible Gaming page for additional information and resources.

7. Prohibited Activities

The following activities are strictly prohibited on kau9. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where required by law.

• 1.Using the kau9 platform for any form of money laundering, fraud, or financial crime. This includes depositing funds obtained through illegal activity and then requesting a withdrawal of those funds.
• 2.Registering more than one account, using another person's account, or allowing another person to use your account. All kau9 accounts are strictly single-user and non-transferable.
• 3.Exploiting any technical error, software bug, or system vulnerability to gain an unfair advantage. Any winnings generated through exploitation of a technical error are void and will be removed from your account.
• 4.Using automated software, bots, scripts, or any other artificial means to interact with the kau9 platform, place bets, or manipulate game outcomes. kau9 employs detection systems to identify automated play and reserves the right to void all activity associated with it.
• 5.Engaging in collusion with other players or match-fixing in connection with any sports betting market available on kau9. Any account found to be involved in collusive or match-fixing activity will be permanently closed and all balances forfeited.

8. Intellectual Property

All content on the kau9 platform, including but not limited to software, source code, game interfaces, graphics, images, text, logos, trademarks, and the kau9 brand name, is the exclusive property of kau9 or its licensors and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the kau9 platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, publish, modify, create derivative works from, or otherwise exploit any content from the kau9 platform without express written permission from kau9.

9. Limitation of Liability

To the fullest extent permitted by applicable law, kau9 limits its liability to players as set out in the following clauses. Nothing in these Terms excludes liability for fraud or any other liability that cannot be excluded by law.

• 1.kau9 shall not be liable for any loss of funds arising from your own failure to secure your account credentials, your failure to comply with these Terms, or your own negligent or reckless conduct in connection with your use of the platform.
• 2.kau9 does not guarantee that the platform will be available without interruption, error-free, or free from viruses or other harmful components. kau9 shall not be liable for any loss or damage arising from temporary unavailability of the platform due to maintenance, technical failure, or circumstances beyond kau9's reasonable control.
• 3.In no event shall kau9's aggregate liability to any player in respect of any claim or series of related claims arising out of or in connection with these Terms or use of the platform exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

10. Account Suspension and Termination

kau9 reserves the right to suspend or permanently close any account at any time and for any reason, including but not limited to the following circumstances.

• 1.Breach of any provision of these Terms, including eligibility violations, prohibited activity, bonus abuse, or failure to complete KYC within a reasonable period following a withdrawal request.
• 2.Reasonable suspicion of fraudulent activity, money laundering, use of stolen payment methods, or any other conduct that kau9 reasonably believes to constitute a criminal offence or to pose a risk to the integrity of the platform.
• 3.At the player's own request, including where a player requests self-exclusion or voluntary account closure. Upon voluntary account closure, any remaining real-money balance (excluding unwagered bonus funds) will be returned to the player's registered payment method after completion of any applicable KYC requirements.

11. Privacy and Data Protection

kau9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at kau9.app/privacy-policy and forms part of these Terms by reference. By using the kau9 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. kau9 employs SSL encryption to protect data in transit and implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.

12. Amendments to These Terms

kau9 reserves the right to amend these Terms at any time. Where an amendment materially affects your rights or obligations, kau9 will endeavour to provide advance notice via the platform. The date of the most recent amendment is displayed at the top of this page as the "Last updated" date. Your continued use of the kau9 platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to an amendment, you must cease using the kau9 platform and may request voluntary account closure.

13. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and kau9, we encourage you to contact kau9 support in the first instance so that we may attempt to resolve the matter informally. kau9 aims to respond to all formal complaints within 5 business days. If a dispute cannot be resolved informally, the parties agree to submit to the jurisdiction of the applicable courts. Nothing in this clause affects your statutory rights as a consumer under applicable law.

14. Contact Information

If you have any questions regarding these Terms and Conditions, or wish to submit a formal complaint, please contact kau9 support via the email address displayed in the footer of every page on this site. kau9 support operates 24 hours a day, 7 days a week, and is specifically available to assist players in Bangladesh. Please include your registered mobile number and a brief description of your query in any support communication to help us assist you as quickly as possible.

Our Key Commitments to You