kau9 Privacy Policy

1. Introduction

kau9 ("we", "us", "our") is committed to protecting the privacy and personal data of all users of the kau9 online casino and sports betting platform, accessible at kau9.app. This Privacy Policy describes the personal data we collect, the purposes for which we use it, the conditions under which we may share it, and the rights available to you in relation to your personal data. This Privacy Policy applies to all users of the kau9 platform regardless of how they access it, including via mobile browser on any device.

2. Information We Collect

kau9 collects personal data in the following categories. We collect only data that is reasonably necessary for the purposes described in this Policy.

3. How We Use Your Information

kau9 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes described below.

• ›To create and manage your kau9 account, verify your identity, and process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, and other supported payment methods.
• ›To provide access to casino games, sports betting markets, crash games, bingo fishing, and all other platform features, and to calculate and credit winnings accurately to your account.
• ›To administer bonuses and promotional offers, verify eligibility for promotions, and enforce wagering requirements in accordance with the kau9 Terms and Conditions.
• ›To monitor for and prevent fraud, money laundering, bonus abuse, and other prohibited activities, and to report suspicious activity to relevant authorities where required by law.
• ›To support responsible gaming by monitoring gameplay patterns and, where appropriate, offering deposit limit tools, cooling-off options, and self-exclusion to players who may be exhibiting signs of problem gambling.
• ›To respond to your support queries, complaints, and account-related communications, and to send you service notifications related to your kau9 account such as deposit confirmations, withdrawal status updates, and security alerts.

4. Legal Basis for Processing

kau9 processes personal data on the following legal bases. Each processing activity is associated with at least one lawful basis.

• ›Contractual necessity — processing required to fulfil our obligations under the kau9 Terms and Conditions, including account management, payment processing, and gaming service delivery.
• ›Legitimate interests — fraud detection, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your privacy rights.
• ›Consent — where you have provided explicit consent to specific processing activities, such as receiving promotional communications from kau9.
• ›Legal obligation — processing required to comply with applicable legal requirements, including anti-money laundering obligations, identity verification requirements, and responses to lawful requests from competent authorities.

5. Sharing Your Information

kau9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below.

• ›Payment processors — kau9 shares the minimum necessary transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposits and withdrawals. These providers are bound by their own privacy obligations.
• ›Game software providers — game outcome and session data may be shared with third-party game software providers (such as Pragmatic Play, Evolution Gaming, and Spribe) for the purpose of game delivery, outcome verification, and RNG certification compliance.
• ›Fraud prevention and legal compliance — kau9 may share data with fraud prevention services, identity verification providers, and competent legal or regulatory authorities where required by law or where kau9 has a good-faith belief that disclosure is necessary to prevent fraud or other illegal activity.
• ›Business transfers — in the event of a merger, acquisition, or sale of all or substantially all of kau9's assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer via the platform or by email to your registered contact before the transfer takes effect.

6. Payment Data and Local Payment Methods

kau9 is built around the payment methods that Bangladesh players use every day — bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal using any of these methods, kau9 receives a transaction confirmation and reference number from the payment provider. kau9 does not receive, access, or store your bKash account PIN, Nagad account PIN, Rocket account PIN, or any other payment credential. Full card numbers, CVV codes, and online banking passwords are never transmitted to or stored by kau9.

All financial transaction data held by kau9 is stored in an encrypted format. Transaction records are retained for the period required by applicable financial compliance and anti-money laundering obligations, after which they are securely deleted. kau9 does not use your financial transaction data for any purpose other than providing the payment service, verifying deposits and withdrawals, and complying with legal obligations.

7. Data Security

kau9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the kau9 platform, encrypted storage of sensitive account and financial data, access controls limiting which kau9 personnel can access personal data, and regular security reviews of platform infrastructure.

While kau9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. kau9 cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your kau9 account credentials and for notifying kau9 support immediately if you believe your account has been compromised.

8. Data Retention

kau9 retains personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or financial compliance obligations. Account data is retained for the duration of your active account and for a reasonable period following account closure, in accordance with applicable record-keeping requirements. KYC documents are retained for the period required by applicable anti-money laundering obligations. Gaming activity and transaction records are retained for the period required by applicable financial compliance obligations, after which they are securely deleted or anonymised. Where you withdraw your consent to a specific processing activity, kau9 will cease that processing and delete the relevant data, subject to any overriding legal obligation to retain it.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data that kau9 holds about you. To exercise any of these rights, please contact kau9 support via the email address displayed in the footer of this site.

• ›Right of access — you may request a copy of the personal data that kau9 holds about you, together with information about the purposes for which it is processed and the categories of data held.
• ›Right to rectification — if any personal data kau9 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• ›Right to erasure — in certain circumstances, you may request that kau9 delete the personal data it holds about you. This right is subject to any overriding legal obligation to retain certain categories of data, such as financial transaction records required by anti-money laundering law.
• ›Right to restrict processing — you may request that kau9 restrict its processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to a particular processing activity.
• ›Right to withdraw consent — where kau9 processes your data on the basis of consent (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

kau9 will respond to all privacy rights requests within a reasonable period and in any event within 30 days of receipt. Where a request is complex or where kau9 receives a large volume of requests simultaneously, this period may be extended by a further 30 days, and kau9 will notify you of the extension and the reasons for it.

10. Cookies and Tracking Technologies

kau9 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following types of cookies may be used on kau9.

• ›Essential cookies — cookies that are strictly necessary to provide the kau9 service, including session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without disrupting the core functionality of the platform.
• ›Functional cookies — cookies that remember your preferences (such as your preferred language setting) to improve your experience on return visits. These cookies are not essential but enhance usability.
• ›Analytics cookies — kau9 may use anonymised analytics data to understand how the platform is used, which pages are visited most frequently, and where technical issues occur. This data is used in aggregate form only and is not used to identify individual users.

11. Children's Privacy

kau9 is strictly an adults-only platform. The kau9 platform is not directed at, and is not intended for use by, any person under the age of 21. kau9 does not knowingly collect personal data from any person under the age of 21. If kau9 becomes aware that personal data has been collected from a person under the age of 21, kau9 will take immediate steps to delete that data and close the associated account. If you believe that a person under the age of 21 has registered an account or provided personal data to kau9, please contact kau9 support immediately via the email address in the footer of this site.

12. Changes to This Privacy Policy

kau9 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to this Privacy Policy, kau9 will endeavour to provide notice to registered users via the platform prior to the change taking effect. The date of the most recent update is displayed at the top of this page. Your continued use of the kau9 platform following any update to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how kau9 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the personal data that kau9 holds about you, please contact the kau9 privacy team via the support email address displayed in the footer of every page on this site. When submitting a privacy-related query, please include your registered mobile number and a brief description of your request so that we can assist you as efficiently as possible. kau9 is committed to responding to all privacy queries promptly and to handling your personal data with the care and respect it deserves.

Our Privacy Commitments